GOOD WRIST — TERMS & CONDITIONS

Last updated: September 2026

By using goodwrist.com and placing an order, you agree to the following terms & conditions. Please read them carefully before proceeding.

1. ABOUT GOOD WRIST

Good Wrist is a curated online retailer of authentic new & pre-owned watches in Nepal. Good Wrist is not an authorized dealer, retailer, or representative of any watch brand, unless explicitly stated on a specific listing. All brand names mentioned on this platform are used for identification purposes only. Good Wrist is not affiliated with, endorsed by, or connected to any watch manufacturer or brand.

2. AUTHENTICITY & VERIFICATION

Every watch sold on Good Wrist is inspected, authenticated & quality-checked by our team, backed by three decades of experience in the watch industry, before it is listed. While we make every reasonable effort to verify authenticity & condition, Good Wrist cannot be held liable for sophisticated counterfeits that pass professional inspection. Good Wrist is the sole & final authority on all authenticity & condition disputes.

3. BUYER TERMS

3.0 Order Placement & Acceptance of Terms
Orders may be placed through the website or by direct message to our official channels. Regardless of how an order is placed, placing an order constitutes acceptance of these terms & conditions in their entirety. Good Wrist is not required to obtain a separate signed or checkbox acknowledgment for orders placed by message.

3.1 Binding Commitment
By placing an order on goodwrist.com, you enter into a binding commitment to receive & pay for the watch upon delivery. Placing an order & subsequently refusing delivery, failing to receive the package, or failing to make payment upon delivery constitutes a breach of these terms. Good Wrist reserves the right to recover delivery costs from buyers who breach this commitment & to restrict their access to the platform.

3.2 Order Confirmation
All orders are subject to confirmation by Good Wrist before dispatch. Good Wrist reserves the right to cancel any order prior to dispatch for any reason, including but not limited to stock unavailability, pricing errors, or failed buyer verification. You will be notified before dispatch.

3.3 Cancellation Before Dispatch
Buyers may cancel an order only before the watch has been dispatched, by contacting hi@goodwrist.com. Once dispatched, cancellation is not possible & the buyer must follow the refund/exchange process outlined in Section 5.

3.4 Cash on Delivery
Payment is due upon delivery for all standard orders, unless the order is a pre-order or special order requiring upfront payment (see 3.5). All standard orders are dispatched in tamper-evident sealed packaging. By placing a standard order, you agree to make full payment to the delivery rider before the seal is broken or the package is opened. Opening, tampering with, or breaking the seal before payment is made constitutes a breach of contract, & Good Wrist reserves the right to recover full order value, refuse future orders, and/or restrict the buyer's access to the platform.

3.5 Pre-order & Prepaid Orders
Sections 3.4 & 4.6 (COD payment & tampering terms) do not apply to pre-paid or pre-order purchases, as payment has already been received in full prior to dispatch. All pre-order items require full payment upfront via bank transfer, with account details shared during order confirmation. Pre-orders cannot be cancelled once confirmed & payment has been received. If Good Wrist is unable to fulfill a confirmed pre-order, a full refund will be issued within 7 working days.

3.6 Gifted Purchases
The 24-hour inspection window (pre-owned pieces only) applies to the buyer who placed the order & is not transferable. Gifting a watch to a third party does not extend or transfer this window.

3.7 Repeat Returns
Good Wrist reserves the right to refuse service to any buyer with a pattern of repeated returns or exchange requests, at our sole discretion.

4. DELIVERY TERMS

4.1 Delivery Timelines
Orders placed before 6pm are delivered the next day within Kathmandu valley. Outside the valley, delivery takes up to 3 days. These are estimates & may vary based on location & courier availability.

4.2 Delivery Charges
Free delivery on orders above NPR 10,000. A delivery charge of NPR 150 applies on orders below that.

4.3 Delivery Confirmation
For pre-owned pieces, the 24-hour inspection window begins at the moment the delivery rider marks the order as delivered. This timestamp is the official record of delivery.

4.4 Force Majeure in Delivery
Good Wrist is not liable for delays caused by courier partners, natural disasters, strikes, customs, or any circumstances beyond our reasonable control.

4.5 Packaging
Good Wrist takes reasonable care in packaging all orders. Any damage caused during transit must be reported through the official process within the applicable window (Section 5), with photographic & video evidence.

4.6 Failed Delivery
If a delivery attempt fails due to the buyer being unreachable or refusing to receive the package, the buyer bears all costs associated with the failed delivery, including return shipping. Good Wrist reserves the right to restrict the buyer's access to the platform following a failed delivery.

5. INSPECTION, EXCHANGE & REFUND POLICY

5.1 Pre-Owned Pieces — 24-Hour Inspection
Every pre-owned purchase comes with a 24-hour inspection window from confirmed delivery. Within this window, you may submit a refund request if:

• The watch does not match the listing description or photographs

• The watch has an undisclosed defect or damage

• There is a legitimate concern about authenticity

5.2 Brand New Pieces — Exchange Only
Brand new pieces are not covered by the 24-hour inspection window and are not eligible for refund. They are eligible for exchange only, in the case of a manufacturing defect, wrong item shipped, or damage in transit. Exchange requests must be raised at the time of unboxing, with photo/video proof.

5.3 What Is Not Covered
The following are not valid grounds for a refund or exchange, on either pre-owned or brand new pieces:

• Change of mind

• Personal style preference

• Size or fit preference

• Strap or bracelet fit

• Third-party opinions, including family, friends, or independent watchmakers

• Minor wear consistent with the listed condition grade

• Cosmetic details already disclosed in the listing description or photographs

5.4 Condition Assessment
Watch condition is assessed based on the description & photographs provided in the listing. By placing an order, the buyer acknowledges that they have reviewed all available listing information. Good Wrist is the sole & final authority on all condition & authenticity disputes.

5.5 Refund/Exchange Process
All refund & exchange requests must be submitted through the official form at goodwrist.com/refund within the applicable window. Requests made through WhatsApp, Instagram, phone, or any other channel will not be accepted. The timestamp of the form submission is the official record of the request.

5.6 Evidence Requirements
All requests must include:

• Minimum 3 photographs of the issue, taken at the time of reporting

• A short video clearly showing the issue

• The watch photographed alongside the original packaging & order confirmation, visible in the same frame

Evidence submitted after the time of reporting will not be accepted.

5.7 Condition of Return
To qualify for a refund or exchange, the watch must be returned in the exact same condition as received. Any sign of wear, bracelet or strap adjustment, crown winding beyond initial inspection, or tampering will automatically void the request.

5.8 Refund Amount
Approved refunds cover the product price only. Original delivery fees are non-refundable. Return shipping costs are borne entirely by the buyer. Any damage caused to the watch during return shipping voids the refund.

5.9 Timeline
Approved refunds or exchanges will be processed within 5 to 7 working days of Good Wrist receiving & inspecting the returned watch.

5.10 Pre-order Refunds
Pre-order purchases are non-refundable once confirmed & payment has been received, except in cases where Good Wrist is unable to fulfill the order.

6. SOURCING

Good Wrist sources every watch on the platform directly, through brand partnerships & vetted collectors. Good Wrist does not accept watches for sale or consignment from the public. Parties interested in selling to Good Wrist may reach out with a detailed description at hi@goodwrist.com; this does not constitute a listing agreement or guarantee of purchase.

7. GENERAL TERMS

7.1 Pricing Disclaimer
All prices on Good Wrist are subject to change without notice. Price comparisons & marketing claims are based on publicly available market information & are for reference only.

7.2 Availability Disclaimer
Listing availability is not guaranteed until Good Wrist confirms dispatch. Good Wrist reserves the right to cancel any order prior to dispatch.

7.3 Informal Communications
Any representation, commitment, or agreement made through WhatsApp, Instagram, phone calls, or any informal channel is not binding on Good Wrist. Only written confirmation through official Good Wrist channels, including email & the website, constitutes a binding commitment.

7.4 Force Majeure
Good Wrist is not liable for any failure or delay in fulfilling orders due to circumstances beyond our reasonable control, including natural disasters, strikes, government actions, customs delays, courier failures, or any other force majeure event.

7.5 Modifications
Good Wrist reserves the right to modify these terms & conditions at any time. Continued use of the platform constitutes acceptance of the updated terms. It is the responsibility of users to review these terms periodically.

7.6 Governing Law
These terms & conditions are governed by the laws of Nepal. Any disputes arising from the use of this platform must be resolved through the courts of Kathmandu, Nepal.

7.7 Acceptance
By placing an order on goodwrist.com, you confirm that you have read, understood & agreed to these terms & conditions in their entirety.