Frequently asked questions

Do you have a physical office or store?

No. Good Wrist operates fully online and does not have a physical office or showroom.

Are all watches original?

Yes. Every watch is verified for authenticity before being listed.

Can I come check the watches in person?

No. Our operations are fully online. All watches are verified before dispatch.

Do you sell fake or duplicate watches?

Never. We do not sell or list replicas, duplicates or counterfeit watches under any circumstances.

Who authenticates the watches?

Good Wrist is backed by a team with three decades of experience in the watch industry, who authenticate & quality-check every piece before it's listed.

What is the 24-hour inspection period?

Applies to pre-owned watches only. After receiving your watch, you have 24 hours to inspect it. If it's not as described, you may request a return within this time.

What is your exchange policy on brand new watches?

Brand new pieces are eligible for exchange only, in case of a manufacturing defect, wrong item, or damage in transit. Proof (photo/video) is required at the time of unboxing.

What is your warranty policy?

Pre-owned pieces come with our 24-hour inspection window. Brand new pieces carry the manufacturer or brand warranty, details are mentioned in each product listing.

Will I receive the official box and papers?

Brand new pieces come with official box, papers & warranty. For pre-owned pieces this is subject to the individual watch, please check the product description for details.

What are your delivery timelines?

Orders placed before 6pm are delivered the next day within Kathmandu valley. Outside the valley, delivery takes up to 3 days.

What is the delivery charge?

Free delivery on orders above NPR 10,000. A delivery charge of NPR 150 applies on orders below that.

Do you ship outside Nepal?

International shipping depends on destination. Please contact support before placing an international order.

How do I pay for a pre-order?

Pre-orders require full payment upfront via bank transfer. Company account details are shared during order confirmation.

Are all watches pre-owned?

No. We offer both brand new pieces and a curated selection of pre-owned & vintage watches. Each listing clearly states its condition.

Do you buy or accept watches from the public?

No. Good Wrist is a curated retailer. We source directly from brands & vetted collectors. If you're interested in selling to us, reach out with a proper email & description at hi@goodwrist.com.

What is your refund policy?

All refunds go through our official refund procedure & are subject to terms. Pre-owned inspection returns follow the 24-hour window above; brand new pieces follow the exchange policy above.